Term and Condition
Effective Date: June 23, 2025
Welcome to Pompoms Art and Craft. These Terms and Conditions (“Terms”) govern your use of our website http://pompomsartandcraft.in and the services we offer. By accessing or using our website, you agree to be bound by these Terms.
- all subject of dispute under Calcutta jurisdiction.
- To exercise these rights, please contact us at: pompomsartandcraft@gmail.com
1. Use of the Website
You agree to use our site only for lawful purposes and in accordance with these Terms.
2. Products and Orders
All our products are handmade and may have slight variations in color, size, or design.
Prices are listed in INR and are subject to change without notice.
Once an order is placed and confirmed, it cannot be cancelled or modified.
We reserve the right to refuse or cancel any order at our discretion.
3. Shipping and Delivery
We aim to ship your order within 3–7 business days.
Delivery timelines may vary based on your location and courier partners.
We are not responsible for delays caused by external factors such as weather, holidays, or courier issues.
4. Returns and Refunds
Due to the handmade nature of our products, we do not offer returns or exchanges unless the item is damaged during shipping.
If you receive a damaged item, please contact us within 48 hours with photos as proof.
Refunds (if applicable) will be processed back to the original payment method.
5. Intellectual Property
All content on this website, including images, designs, logos, and text, is the property of Pompoms Art and Craft and may not be copied, reproduced, or used without written permission.
6. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages that may arise from using our website or products.
All items are used at your own risk. Always supervise children with craft materials.
7. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.
8. Changes to Terms
We may update these Terms at any time. Changes will be posted on this page and take effect immediately upon publication.
9. How to Request a Return
Include your order numberand clear photos And unpacking video of the damaged product and packaging.
10. Video policies
- The barcoded packet opening has to be captured in the video only. Cases where the packet has been pre-opened before the recording of the video will lead to immediate rejection.
- The video has to be recorded in one stretch, clearly showing all actions. Any edited videos, with cuts/edits/merging in between, will not be accepted. Instances where there are videos being edited to show different packets will lead to immediate rejection and escalation.
- All the sides of the packet must be shown clearly in the video
- Video editing should be slow with no jerks and sudden movements
- Shipping charges are non-refundable, unless the return is due to Any error.
11. Order Processing Time
All orders are processed within 1–2business daysafter payment confirmation.
12. Data Security
We use appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
If you have any questions about this Privacy Policy or our data practices, please contact:
Pompoms Art and Craft
Email: pompomsartandcraft@gmail.com
Phone: +91 9143058331
Website: https://pompomsartandcraft.in